Customer Success Manager

ABOUT PRICESHAPE & JOB DESCRIPTION

At PriceShape you will work in a fast and innovative environment, and you will join an entrepreneurial and fast-growing company where you will be able to leave your mark. Founded in 2017, PriceShape is one of the leading pricing tools and one of the fastest-growing SaaS companies in Europe. We are looking for the specific core competencies of a Customer Success Manager on our team in our office located in Aarhus. 

Among other achievements, we are nominated as the best e-business tool in Denmark in 2021. PriceShape has a strong financial foundation, and our goal is a rapid international expansion based on a strong and committed team and continued investment in our software which makes us both fast-growing, agile and going strong. 

We aim to be a global market leader, and we are now building the right team for the journey. 

We are growing fast with a lot of new customers every month, and to be able to keep the focus on every customer we now need a Customer Success Manager.

As a Customer Success Manager your focus will be on making sure that our customers receive the most support needed to get the best possible return on their investment in PriceShape. Your mission is to have an in-depth understanding of your customer’s needs and ambitions within pricing. Further, your role is to continuously assist your customers in using all the features in PriceShape’s platform. 

In this role, you and your colleague will work closely within our team, and you will also have a close collaboration with your sales and marketing team. You will report to our CEO.

WHAT YOU WILL DO

  • Onboard new customers: Maintain and adapt processes to ensure that new and returning customers are on-boarded successfully, receive value quickly and get a great first experience with PriceShape.
  • Ensure customers realise their desired outcomes: Be 100% focused on our customers and make sure customers realise their desired outcomes with our pricing tool.
  • Increase retention and renewal rates: Develop processes and relationships that increase retention and loyalty of our customers to maximize lifetime value.
  • Synthesize customer feedback: Synthesize customer feedback and work with internal teams including Product Development to respond to current and emerging needs.
  • Strengthen the support experience: Identify areas and implement strategies that will help customers receive the knowledge and support they require rapidly and proactively.
  • Analysing, reporting and acting on key Customer Success & Support metrics: Maintain, share and act on customer insights including the health of our customer base, customer adoption and churn indicators.
  • Identifying Expansion opportunities: Gather customer insights that can be used by Sales for expansion and upsell opportunities based on your close dialogue, NPS & Product utilisation.

WHO ARE YOU?

To succeed in the role of our Customer Success Manager at PriceShape, we expect you to meet the following minimum qualifications: 

  • Minimum 2-3 years experience as a Customer Success Manager or a similar client-facing, relationship-building, advisory role
  •  Experience working with turning data into profit
  • A university degree is beneficial but not required
  • Fluent in Danish and English, both in writing and speaking

Big bonus points if you have:

  • Previous experience of working in HubSpot or any other relevant system 
  • Experience of working within a Saas company
  • Experience of high growth start-up or scale-up environment

To be able to succeed in the role of Customer Success Manager you need to be service-minded, exceed the customers’ expectations by being customer-centric and being communicative. In this role you must be solution-oriented, you must have the ability to break down problems, do an analysis and take actions to prevent problems and find the best solution. Further on we believe that you are self-reliant and work independently, e.g. choose work methods and make necessary decisions to drive work forward. In the role of Customer Success Manager, you will be assigned several customers that you are responsible for. You plan and organize your work effectively, follow up and reprioritize efficiently. Last but not least we need a person that is driven by taking initiatives and comes up with new efficient ways of working. We want you to be a part of building up and PriceShape.  

If this looks interesting to you, then just send your application and CV to mc@priceshape.com as soon as you have them ready. We read through the applications and take them into consideration as they drop in.

Feel free to contact Michael Christiansen via email mc@priceshape.com or phone on +45 52 14 90 01

We are looking forward to having you on our team.