Frequently asked questions
We have collected all the frequently asked questions we receive and answered them below. We hope you find the answer you’re looking for, otherwise, feel free to contact us.
General
How does PriceShape work with external marketing agencies?
PriceShape can engage in dialouge with your agency, and help provide valuable market data to them. This data can be utilized by your agency in optimizing the way they are doing your marketing. Who knows, maybe we are already working with your marketing agency. You can find our partners here.
How much does PriceShape cost?
Our pricing starts at €599 per month. The final cost depends on the number of products you wish to track within PriceShape and the markets you’re operating in. You can always request a price that suits your needs, and then our product specialist will return with the best offer.
What is included in the subscription cost?
The subscription includes access to the PriceShape platform, scraping services (customized for each client), and a dedicated Customer Success Manager. You’ll also have access to our product support team and an online Help Center for guidance and best practices.
What does the free demo with my products, competitors, and setup include?
A free demo includes setting up an account with either your products from your product feed or a setup based on our findings on your domain.* From there, we can showcase your competitive landscape with real-time data and demonstrate the amazing features you can work with on the PriceShape Platform. If you’re interested, we’ll then provide you with access so you can try out the platform yourself.
(*Note: This setup is for demonstration purposes only and cannot be continued. A product feed with your data is required for full utilization of the Platform.)
How does PriceShape's customer support work?
If you are a PriceShape customer or on a trial, you can contact support directly in the platform via chat. Our support team is available Monday to Thursday from 08:00 to 16:00 and Friday from 08:00 to 15:30 CET. Typical response time is 3-4 minutes during opening hours.
You can also get help from James, our very capable AI chatbot, available 24/7, as well as our Help Centre with guides and articles.
If you are not yet a customer, you can reach us via the contact page or the chat on our website.
Can the platform handle multiple currencies and languages?
Yes, PriceShape supports all currencies, allowing you to configure pricing and reporting in any financial system. Currently, the platform’s user interface and reporting features are available only in English.
Does PriceShape support multi-account setups?
Yes, PriceShape fully supports multi-account setups, including regional and market-specific accounts.
What should I consider, when setting up a pricing stategy?
Answer these simple questions before setting a pricing strategy:
– Which competitor do you want to follow?
– What is your minimum profit?
– What price setting do you want?
– Should we ignore competitors that are out of stock?
– How do you position yourself in the market?
With these things set – your product prices can change up and down automatically. This can be done on, e.g., different brands, groupings, or categories.
How does PriceShape help monitor whether vendors follow the RRP?
PriceShape provides a complete market overview, showing you which vendors that might not follow the recommended RRP. This helps give you a good overview of how the market looks like.
Is it legal for a brand to track vendors selling prices?
Brands are allowed to track vendor selling prices, but they can’t legally dictate what the price should be. However, they can offer a suggested retail price for guidance.
How many products can be monitored?
There is no set limit to the number of products you can monitor with PriceShape. Tens of thousands of products can be managed across multiple markets (and marketplaces), depending on your needs and setup.
Read more about how we scrape data from different marketplaces on our marketplace data & insights page.
Is PriceShape a secure platform?
Yes, PriceShape is built with data security in mind. For full details on our security measures, compliance standards and system reliability, visit our Trust Page.
Onboarding
How long does it take to implement PriceShape?
We prioritize a quick, efficient, and effective implementation of PriceShape for our customers. You’ll be assigned a Customer Success Manager to guide you through your PriceShape journey and our streamlined four-step onboarding process.
Implementation time varies based on your business’s maturity. While our pricing data will be available in PriceShape within 1-2 business days, the timeline for direct price changes on your website depends on the resources allocated to learn and implement our system.
What information do I need to provide to set up my PriceShape account?
We need a product feed with all your relevant product information. Here, you find a list with the most relevant product information.
Mandatory attributes:
- Brand
- GTIN
- Title
- Price
Other relevant attributes:
- ID/SKU/MPN, or other relevant IDs.
- Suggested retail price
- Cost price
- Product type or other groupings.
- Stock Status
- Stock Quantity
- Product link (link to product page)
- Image link (link to product image)
- VAT (if you have different tax rates in assortment.)
Is there a dedicated onboarding specialist to guide us?
Yes. You will be assigned a Customer Success Manager to help you through your PriceShape journey and our four-step onboarding process.
- Strategic meeting
- Technical meeting
- Best practice meeting
- Growth meeting
Integration & data
How do we collect your competitors'/vendors' data?
We have built our innovative scraper with advanced scraping technology that has multiple ways of finding vendors of your products, alongside an extensive setup to validate their correctness, which involves both AI and manual checks.
This, coupled with a multi-tiered approach to accessing the site (using all the latest tools), ensures that your data is up-to-date and correct.
You’re always welcome to get a free trial and see the data with your products.
How often does PriceShape collect new data?
Our scrapers search for new competitor matches at least once a day, so you can expect your account to accumulate more matches over time.
What if our competitors/vendors don’t use GTIN numbers?
Our advanced scraping technology can find your vendorss even if they don’t use GTIN numbers. We’ve built an innovative system that uses multiple methods to identify other vendors of your products, combined with an extensive validation process that includes both AI and manual checks to ensure accuracy.
How can Google Analytics or Sales Data be integrated with PriceShape?
Adding performance data to your account in PriceShape allows you to put an extra layer on top of price strategies, marketing feeds, and inventory management. For instance, you can see high-revenue products, slow movers, or popular products where you have a low “Weeks on hand.”
We’ve also created detailed guides for integrating Google Analytics and other custom setups, which you’ll have access to once you sign up. These guides walk you through every step of how—and why—you should leverage your data within PriceShape. You can find them in our Help Center here (you have to be logged in).
How can I combine PriceShape data with cookie data for marketing purposes?
Combine the data collected in PriceShape with your cookie data for a powerful marketing boost. Implementing PriceShape data in your marketing channels is straightforward. For example, by integrating these data sets, you can target users who recently viewed one of your products but didn’t make a purchase by promoting a similar product with a strong conversion history.
How does PriceShape integrate with sales data to track product performance?
You can integrate various types of sales data into the PriceShape platform. This data can be fetched directly from Google Analytics, customized with your own sales data script, or sent directly to the PriceShape API. Read more about product performance here.
Can you help me with private-label products without GTIN numbers?
Even without the GTIN numbers, we can help you. By adding the products to our platform, you can match up with your competitors manually, and from here, we will ensure that they are updated with the newest data for you.
Can PriceShape be integrated with Shopify?
Yes, the integration with Shopify can be made within your Shopify account and directly integrates with PriceShape. The add-on lets you update your product data and prices directly in Shopify.
Can I integrate with other shop systems & platforms than Shopify?
The only requirement to integrate PriceShape into your systems is that your shop system / ERP / PIM / other can import data from a dynamic (CSV, JSON, or XML format) or that you can import data from an FTP server.
In PriceShape, you can create dynamic output feeds with the desired data for your system, where we can either place the output on an FTP server or deliver you a dynamic endpoint link from which to update data.
Depending on your system, in-house resources, and experience, an integration often requires a few developing hours.
What systems can PriceShape integrate with?
PriceShape integrates with a wide range of systems, including ERP and CRM platforms, as well as analytics tools like Tableau, Power BI and Google Data Studio. It also supports many other integrations to fit your existing tech stack.
How does PriceShape handle data privacy and compliance?
We follow strict data protection standards and comply with best practices. You can learn more on our Trust Page.
PriceShape features
What happens if a competitor’s price drops below my desired pricing rule?
If a competitor drops their price below your set pricing rule, your price will only adjust to the lowest limit you’ve specified. It won’t go any lower if you’ve decided that pricing beneath a certain threshold isn’t in your best interest. Learn more about this by reading about intelligent pricing.
What is the benefit of knowing a competitor's price history?
Understanding a competitor’s price history helps you spot trends and patterns over time. This gives you the advantage of anticipating price shifts, planning your pricing strategy with more accuracy, and avoid ingreacting hastily to temporary price drops.
With historical data, you can also find moments where your competitors may have been either too aggressive or too cautious with their pricing, letting you fine-tune your own strategy and stay competitive.
Can PriceShape show me how my competitors' resellers are pricing similar products?
Absolutely! Knowing which resellers carry your competitors’ products is valuable information that can uncover additional sales opportunities and new market potential.
Does PriceShape support tracking competitor stock levels?
Yes, PriceShape tracks stock status for competitors, such as whether a product is in stock or out of stock. This data is collected during the price-scraping process and can be used to filter or analyze products at the competitor level.
Can I customize the vendors I want to track?
Yes, it is possible to select which vendor you to see in your feed. You can divide them into different groups so you only see the relevant vendors for you.
Is it possible to track which vendors are pushing the prices down?
Yes, PriceShape helps you keep a complete overview of the market prices, allowing you to go back and see pricing history so you can match the current price and previous price with each other.
Can I set specific pricing strategies for different products or categories?
Yes, based on the attributes you include in your input feed to PriceShape, you can select products accordingly. This could be by Brand, Product Type, Campaign, or even a custom attribute of your choice.
Can the platform support A/B testing for pricing strategies?
PriceShape allows you to simulate different pricing strategies by generating price suggestions based on various approaches. These suggestions appear in the platform and must be manually approved before going live. This enables a form of A/B testing, where you can apply different strategies to specific segments and compare performance outcomes.
What exactly is a supplementary feed in PriceShape, and how does it work?
You can create an output feed that is suitable for the Google Merchant Center, which you can use as a supplemental feed. It is a secondary data source that can provide additional information, such as price group, profit status, and tags, to enrich your data in the Google Merchant Center. For example, you can use a supplementary feed in Google Merchant Center and stay competitive because you will be able to react on behalf of this information. Read more about this on our marketing optimization page.
How does PriceShape help identify top-performing and slow-moving products?
Our Dynamic product grouping feature lets you categorize products based on factors like sales data, stock levels, and competitor insights. This ensures you’re always focused on the right products. By organizing your inventory more efficiently, you can maximize profits and stay competitive.
For example, you could set up a group for slow-moving items: Products that haven’t sold in the last 30 days or have over 50 units in stock would automatically switch to a dynamic pricing rule that applies more aggressive pricing.
Why is it important to set different prices across various marketplaces?
Each marketplace varies in terms of pricing and competition, making it crucial to have a clear overview of each one. This way, you can ensure that your pricing strategy is tailored and effective for each specific marketplace.
Does PriceShape help me track competitors/vendors across multiple marketplaces?
Our mission is to deliver data insights from various marketplaces, enabling you to manage all your vendors’ information within the platform. In addition to Google Shopping matches, you can integrate other marketplace feeds such as Idealo, Amazon, Pricerunner, Prisjagt, Manomano, Galaxus, Kaufland, and eBay into your account’s feeds.
How frequently are management reports generated?
Our management reports can be generated once a day. But this is also completely customizable. You decide how often and when the reports should come automatically.
Pricing terms
How is competitor monitoring defined by PriceShape?
At PriceShape, competitor monitoring involves continuously tracking and analyzing your competitors’ prices, stock availability, and price changes. Our platform automatically collects public data from competitor websites, providing real-time insights into their pricing strategies. This helps you adjust your own pricing to stay competitive without sacrificing margins.
But it’s more than just data collection. PriceShape gives you actionable insights to make informed decisions. You can easily monitor multiple competitors across various markets, product categories, and brands, keeping you ahead in the ever-evolving retail space.
What is the difference between dynamic pricing and intelligent pricing?
Dynamic pricing automatically adjusts your prices based on the rules you set. Intelligent pricing goes beyond that, grouping your products by performance metrics. This allows you to categorize items using sales data, stock levels, competitor insights, and more, ensuring you’re always focused on the right products.
What are dynamic product groupings, and how does it work in PriceShape?
Dynamic product grouping is a smart tool that lets you categorize products dynamically within PriceShape. Products are automatically tagged based on the criteria you set, and if they meet specific conditions, they are grouped accordingly. For example, you could create a “slow movers” group where products are tagged if they haven’t sold in the last 30 days or have over 50 units in stock. Once in this group, a more aggressive pricing strategy can kick in automatically.
By using attributes like sales data, stock levels, and customer behavior, you gain deeper insight into your product performance and market trends. Dynamic product groupings adapt in real time based on market changes, competitor moves, or other events, making them ideal for strategic planning, optimized pricing, and reporting.
Did you not find your answer?
Contact our specialist with your questions, and they will help you.
