Customer success
When you sign up for PriceShape, you’ll have a dedicated customer success manager who will be there to guide you and assist with any questions or concerns that come up along the way.
Your business is unique
Just as each member of your team is unique, every business possesses its own strengths, weaknesses, and challenges. Identifying and supporting these aspects is our specialty. By working closely with you, we help implement strategies on the platform that align with your vision.
Step 1
Strategic meeting
We aim to understand your business goals for using PriceShape ensuring you get the best setup for your business.
Step 2
Technical meeting
We’ll guide you through setting up your account from start to finish, ensuring you’re ready to utilize PriceShape effectively.
Step 3
Best practice meeting
After gaining initial experience with PriceShape, questions often arise. We will address these to optimize your setup.
You are our focus
Our dedicated customer success team focuses on three key perspectives to help you reach your goals.
- Your business
- Your team
- PriceShape platform
We are dedicated
Delivering results for your business is essential, but so is building a strong, trusted relationship with you and your team. That’s why you’re assigned a dedicated customer success manager as your main point of contact for meetings and questions. We prioritize monthly check-ins to address your needs and improve both your numbers and overall experience.
We share our knowledge
We are committed to sharing all relevant information with you. To streamline your experience, we have implemented an automated email flow designed to deliver pertinent updates and insights throughout your journey with us.
Success vs support
The Product Support and Customer Success teams collaborate closely, maintaining an ongoing dialogue to ensure customer satisfaction and performance. Our support team can help with technical issues as they arise, while the customer success team is focused on helping you achieve your long-term goals and strategically utilize PriceShape.
Customer reviews
FAQ
What does the free demo with my products, competitors, and setup include?
A free demo includes setting up an account with either your own products from your product feed or a setup based on our findings on your domain.* From there, we can showcase your competitive landscape with real-time data and demonstrate the amazing features you can work with on the PriceShape Platform. If you’re interested, we’ll then provide you with access so you can try out the platform yourself.
(*Note: This setup is for demonstration purposes only and cannot be continued. A product feed with your own data is required for full utilization of the Platform.)
What information do I need to provide to set up my PriceShape account?
We need a product feed with all your relevant product information. Here, you find a list with the most relevant product information.
Mandatory attributes:
- Brand
- GTIN
- Title
- Price
Other relevant attributes:
- ID/SKU/MPN, or other relevant IDs.
- Suggested retail price
- Cost price
- Product type or other groupings.
- Stock Status
- Stock Quantity
- Product link (link to product page)
- Image link (link to product image)
- VAT (if you have different tax rates in assortment.)
Is there a dedicated onboarding specialist to guide us?
Yes. You’ve been assigned a Customer Success Manager to help you through your PriceShape journey and our four-step onboarding process.
- Strategic meeting
- Technical meeting
- Best practice meeting
- Growth meeting
How does PriceShape's customer support work?
If you are a PriceShape customer or on a trial, you can contact support directly in the platform via chat. Our support team is available Monday to Thursday from 08:00 to 16:00 and Friday from 08:00 to 15:30 CET. Typical response time is 3-4 minutes during opening hours.
You can also get help from James, our very capable AI chatbot, available 24/7, as well as our Help Centre with guides and articles.
If you are not yet a customer, you can reach us via the contact page or the chat on our website.
Do you still have questions?
Please look at all the frequently asked questions or contact one of our specialists.