Product support

Our support team is always ready to help you with any questions or concerns you may have.

Let us help you

As a PriceShape customer, you get full access to our outstanding Product support team. They know the platform inside out and can simplify even the most complicated issues. Our support is all about people helping people, providing both professional expertise and personal care to resolve your challenges effectively.

Start your free trial

Fast and reliable support

Our service is essential to the product you buy, and we strive to ensure you never have to wait long for assistance. On average, our customers receive a reply in under three minutes, allowing us to start a conversation and provide the best possible support quickly.

Why PriceShape

Our customers say

Our marketing budget has decreased by about €2000 per day, but we achieved a 6% increase in turnover compared to last year. This means we get the same sales, or even more, at a lower price because we can now see exactly which products our marketing budget should be allocated to on
Google Shopping Ads.

Richard Korthuis

E-commerce Manager

Since 2023, we have used PriceShape more strategically and have doubled our turnover. The ROI we've gained from PriceShape has paid for the platform several times.

Nikolas Miller

CEO of Kukuk

Many often believe that pricing tools are mainly used to lower prices to remain competitive, but the truth is that we also extensively use PriceShape to raise our prices strategically, especially for products that perform well, thereby increasing our margins.

Kristian Juel Rasmussen

Co-founder of GearFreak

Customer Success at PriceShape

Success vs support

The Product Support and Customer Success teams collaborate closely, maintaining an ongoing dialogue to ensure customer satisfaction and performance. Our support team can help with technical issues as they arise, while the customer success team is focused on helping you achieve your long-term goals and strategically utilize PriceShape.

Customer success team

Frequently asked questions

How do we collect your competitors' data?

We have built our innovative scraper with advanced scraping technology that has multiple ways of finding vendors of your products, alongside an extensive setup to validate their correctness, which involves both AI and manual checks.

This, coupled with a multi-tiered approach to accessing the site (using all the latest tools), ensures that your data is up-to-date and correct.

You’re always welcome to get a free trial and see the data with your products.

Can I set specific pricing strategies for different products or categories?

Yes, based on the attributes you include in your input feed to PriceShape, you can select products accordingly. This could be by Brand, Product Type, Campaign, or even a custom attribute of your choice.

How can Google Analytics or Sales Data be integrated with PriceShape?

Adding performance data to your account in PriceShape allows you to put an extra layer on top of price strategies, marketing feeds, and inventory management. For instance, you can see high-revenue products, slow movers, or popular products where you have a low “Weeks on hand.”

We’ve also created detailed guides for integrating Google Analytics and other custom setups, which you’ll have access to once you sign up. These guides walk you through every step of how—and why—you should leverage your data within PriceShape. You can find them in our Help Center here (you have to be logged in).

How does PriceShape's product support work?

We have a dedicated support team, who will help with all you questions and provide the help you need. You can contact us by phone, email (support@priceshape.dk) and chat. The chat is open from 08-17 (monday-thursday) and 08-16.00 (friday). Our usual reply time is 3-4 minutes.